What Our Clients Think



The Floors Etc. mission is clear and simple:

We are dedicated to
creating beautiful new or refinished floors
paired with
exceptional client experiences.



We've been awarded the
BBB of Greater Houston and South Texas
Award for Excellence
11 times,
(2010-20)

winning the distinguished
Pinnacle Award
TWICE
(2014 and 2020).





Most importantly, we have thousands of satisfied clients.


We value and respect our customers
and look forward to adding you to this growing list.




So what do our Clients
say about us?


We're so glad you asked!


 



We know we live in
the age of online reviews...
and we really do

those!


Some of our Clients
share their opinions
in more traditional formats...
through emails and letters.
We

those, too!

We've been collecting them since 1992...below are some of our favorites.



 

"We recently hired Floors ETC to install new hard wood floors and refinish our existing floors. This is a family-owned business that takes great pride in what they offer. I decided to visit the business before calling. When I arrived, I was shown all types of flooring and was impressed with the knowledge and clarity the owner and her employees provided. Sandy (the owner) was the only flooring contractor who could identify our custom flooring and ensured we got an exact match to our existing wood floors; I refer to her as the “floor whisperer”. The team of employees was great to work with given the scope of work. Work began and the amount of care for our home, lifestyle, and craftsmanship was evident from day one. I would highly recommend this company to anyone who wants new flooring or spruce up existing flooring."

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Brenda A. – homeowner

Houston (77006)

“I would like to express our pleasure and appreciate for the special attention you gave us during the recent repair of our hardwood floors. I was so pleased at the prompt scheduling and your willingness to work with us under severe time constraints. The work was completed when promised and the floors are beautiful!
Thank you once again. You may rest assured that if the need arises for future repairs, refinishing or installation of hardwood flooring, we’ll be calling on Floors Etc. for those services.”

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Marchetea L. – homeowner

Spring (77479)

“Floors Etc.’s Danny and Sandra didn’t raise their prices after The Storm [Ike] because it was just the right thing to do. These are just good, trustworthy people,”

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A.C. "Sparky" Ginn – contractor

Houston

“After IKE ruined my bamboo floors, Floors Etc. found me a eco-friendly Hickory floor that was harder and much better looking. They were very careful moving my furniture and art objects. The previous floor company had damaged things and generally made a mess. Floors Etc. performed like true professionals.”

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Nancy N. – homeowner

Houston (77006)

“I’m writing to tell you how much I am enjoying my beautiful hardwood floors and carpet that you recently installed for me. They both give me enormous pride and pleasure. A lot of each of them is in view from my front entrance and, even when I just answer my doorbell, whoever is there always comments on the beauty of the floor. The color and the finish are wonderful.
Your people are very polite and pleasant to work with and I appreciate your intelligent and extremely careful installation of both floors.
You deserve to be complimented on displaying an exceptionally high degree of integrity in that you only consider a job to be finished when your customer is completely satisfied.
Thank you for the excellent work done and also for you follow-up interest by sending me care instructions to maintain the beauty of the floors.
I gladly and without hesitation recommend your Company to anyone desiring a superior quality floor.”

-

Jan M. – homeowner

Houston (77063)

"We wish to express our appreciation to Floors Etc. for the exceptional work … in removing our old flooring material and installing our new [floors]. It was a wonderful experience for us and we appreciate their attention to detail, skill and incredible workmanship. Our stairs and floors are beautiful."

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Ruth and Edward W. – homeowners

Houston (77004)

“I sincerely appreciate and will use the Do’s and Don’ts” for hardwood floors and the furniture pads. If [my] floors had received the TLC they deserved, such an extensive job would not have been necessary!
I want to thank you and all the people at Floors Etc. for the professional service you have in working with us…I will be recommending you to friends and neighbors. In fact, I look forward to using your service at my second residence, as well.
I especially appreciate your prompt attention to my small problems. As business owners ourselves, my husband and I are aware how important service is to the client.”

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Nora M. – homeowner

Houston (77024)

"Thank you for taking great care of our flooring needs. We are more than pleased with your services and look forward to your involvement in our future projects. It is a pleasure to know that dealing with your company always brings excellent results…your entire crew handles things, making my job much easier."

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Bruce Roberson Designs

Houston

"Without a doubt you made our purchasing of our new laminate wood flooring a pleasurable experience. We knew what we were looking for in our selection process and your [selection] fit the bill perfectly. Your people were very accommodating to work us into your schedule for the installation and the results were "WOW", an oh so beautiful floor.
Your installer promptly handled the replacement of the transition molding from our tile floor to the new laminate and his instructions for the care of our new flooring were very helpful. Floors Etc. has made us a very satisfied customer."

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Brian M. – homeowner

Jersey Village (77040)

"I wanted to compliment you on a job great done!! It was really a good feeling to come home and see the beautifully sanded and refinished floors. You matched the color perfectly and left the house in mint condition.
Once again, thank you for your prompt attention to this job."

-

Heidi and David G. – homeowners

Houston (77005)

"I write this letter with a great appreciation of the service and work that your company has performed for us. Our schedule was a difficult if not impossible one to meet and your company came through for us. In essence, you made us look good. Your workmen were helpful, knowledgeable and courteous as well as respectful of the residence. These qualities are hard to find in our business.
We look forward to working with you on future projects that required your services. Thank you for your attention and sensitivity to our needs.”

-

Richard Holley Interior Design

Houston

"A couple of months ago, Floors Etc. repaired my hardwood floors and I couldn't have been more pleased. Everything was totally professional and efficient from the moment your representative visited (right on time) to discuss my damaged floors and the remedies, through the appointment scheduling of your repair technicians to come out, and, finally, the visit and work itself by two of your men.
The men were courteous and knowledgeable and did a very nice job. Initially, I had feared that a company might do a poor job of the repair, and that the flaw in the flooring in my hallway would ultimately have a negative impact on our home's resale prospects. After all, the entry hallway is the first area anyone sees. However, after the visit by your representative, I felt confident your company would do the job properly, And, as I found out to my relief, the repair is essentially invisible.
I did check with another company, by the way, and found the job bids were almost the same. In the end, I favored the professionalism and knowledge of your representative, a vice president, I think. So that tipped the scales.
I was impressed by your follow up letter and useful floor protector pads. If I have occasion to, I'll certainly recommend Floors Etc. to any neighbors who need any reparations to the hardwood floors. Thanks for the good work!"

-

Patti M. – homeowner

Houston (77040)

“We want to put in a word of praise for the technicians who performed the work. They were very helpful and patient (and knowledgeable) in helping us select a finish color. They applied several finishes and then custom mixed several more until we were certain of one. Although this took a little extra time, we both believe it resulted in happier clients and eliminated any second thoughts (or, worse yet, afterthoughts) we may have had about our selections. More importantly, the quality of the work itself was exceptional.
Additionally, they were very careful not to damage walls or track dirt through the house in areas that were not being refinished.
After numerous, and all too frequent, unpleasant experiences with other service providers, it was a welcome relief to encounter workers who were truly professional in providing their service, and we wanted to take the time to bring this to your attention and extend our thanks.”

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Ann and Steve H. – homeowners

Houston (77018)

“The floors look better than expected, and I had high expectations. I am especially impressed with the entry and bathroom where you had to install the new wood. I can’t tell the difference between the old and new wood. I intend to recommend Floors Etc. to my friends, family and colleagues.”

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John K. – homeowner

Houston (77024)

“We want to let you know how very much we appreciate the excellent workmanship of the employees of Floors Etc. Our floors look wonderful thanks to the efforts and expertise of your mechanics. They were always very professional and timely.
We are extremely pleased with the color and the polyurethane satin finish. Thank you so much for being prompt and available when we needed you. Please extend our gratitude to the crews that attended the floors.
Please extend holiday wishes to all the staff at Floors Etc. You are all very special.”

-

Viki and Gary A. – homeowners

Houston (77027)

“Thanks so much for the wonderful job Floors Etc. did on our floors. They look great and we are very pleased. We appreciate you responding on such short notice and working with us to find the right color. As you know, refinish floors is not easy on a homeowner. Your staff was very courteous and professional, which made the process less painful for us. Please feel free to list us on your referral list. Thanks again.”

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Cyndi G. – homeowner

Houston (77057)

Thank you to you and your employees for the replacement of the wood floor in our living room. The floor is beautiful.
Your men were here when they said they would be, very respectful, always polite and eager to please, and did a great job.
You came highly recommended and rightfully so. We, too, will and do recommend Floors Etc. for a job well done.
Again – Thank you!

-

Ruby and Willie S. – homeowners

Houston (77040)

“Everything was done to perfection, and I truly commend your company for its workmanship and the service I have received.”

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David W. – homeowner

Houston (77027)

“Thanks for the great job on the wood floors in my new house. I have already had numerous complements of the final product and will be happy to recommend others to Floors Etc.
Each Floors Etc. representative took pride in their work and was eager to accommodate my individual needs.
I am sure that I will enjoy the wood floors for many years.”

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Albert M. – homeowner

Houston (77057)

“It is a pleasure to send this letter to you and your fine staff.
Our finished floors are beautiful, a treat to the eye. Floors Etc. has produced another outstanding work.
You and your staff stayed on schedule. Everyone remained courteous throughout the project, and responses were always prompt. Floors Etc. does make the client feel special with their brand of treatment.
You stand on your word and guarantee your work, and you do truly quality work.
It has been a wonderful experience working with you and your staff. But we won’t just let the results stand for themselves. Ann and I will recommend Floors Etc. highly to anyone needing flooring.
Thank you, and we can say, without reservation, we know that your future and ongoing success is assured by the quality of your product.”

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Larry and Ann L. – homeowner

Houston (77098)

“Please accept my thanks and appreciation for a job well done. You folks were more than professional; you were kind and understanding during my “termite ordeal”, and more than once you went the extra mile in order to help me out.
The new floor looks beautiful and, while I hope I won’t be calling on you to repair any more damage, please know I will call on you for future flooring needs and will not hesitate to recommend your company to my friends and associates.”

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Gae B. – homeowner

Sugar Land (77478)

“I’m not into letter writing now that I’m retired, but I would be remiss not to say something regarding the repair and refinishing of our floors. They look great – but I really want to complement you on the men that you sent to our house. Professional, polite and desiring to please. What a pleasant change from the typical workmen in the trades. And that goes for Sandra, as well. Thanks.”

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Thornton M. – homeowner

Houston (77098)

“We were thoroughly pleased with the workmanship and manner in which this job was performed. Your staff was timely, courteous, professional and knowledgeable of all phases of their profession.
Thank you for a job well done!”

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Henderson B. – homeowner

Houston (77098)

“I would like to take this opportunity to thank you for all your effort, as well as that of your employees for my beautiful wood floors.
The installation of hardwood flooring truly a "lost art."
From start to finish, you and your people were very diligent, as well as just being a bunch of nice people. Everything was lined out and completed in an extremely diligent fashion - and the floors are beautiful. The crew that installed the floors took a genuine pride in their work, not seen often enough these days, and the end result certainly reflects their obvious attitude towards their craft. The transition from our wall-to-wall carpet to the hardwood floors was very smooth, and we feel that Floors Etc. made this possible with your obvious experience in this field.
We would also recommend Floors Etc., without reservation, to anyone interested in adding new floors – especially hardwoods – to their home.
Once again, thank you. We are extremely pleased with the end result and look forward to many years enjoying the floors.”

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Larry and Mickey S. – homeowners

Houston (77062)

“Thank you so much for taking care of our floors on such short notice. It’s amazing how much a small change can make such a big difference. The installer was so conscientious and pleasant to have in the house, and your instruction sheet [Do’s and Don’ts] in English and in Spanish is certainly clever. We certainly appreciate this.”

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Gail F. – homeowner

Houston (77024)

“This morning your crew completed the work of refinishing the pegged oak floors in Family Room and Breakfast room. The finished flooring is beautiful! At the outset, I advised your workmen that I am paying a first-class price and I expect a first-class job. In every respect, your workmen performed in a first-class manner. In fact, your attention to my problem of correcting the results of flooding of my floors was professional and proper from the start. Without, reservation, I will recommend Floors Etc. whenever I can.”

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Alfred G. – homeowner

Nassau Bay (77058)

“We were very pleased at the work done by Floors Etc. Your workmen obviously take pride in their work and are very helpful when it comes to decisions concerning the final look of the floors. I also appreciated your kind responses to my many questions and requests.”

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Marlee M. – homeowner

Houston (77018)

“We appreciate the outstanding professional workmanship of the hardwood floor you have created for us.
Our friends are amazed at how the kitchen floor blends in with the butcher pantry, thanks to your “feathering” procedure.
Sandra, we enjoyed the crew and want you to thank everyone for their excellent performance, neatness, and pleasant company.”

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Hugh and Gerry A. – homeowners

Houston (77019)

“Floors Etc. meticulously removed my old wood floor, that had been ruined by a plumbing leak. Their crews were very accommodating and respectful of my home. In fact, I trusted them so much I gave them a key to my home and went on to work.”

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Pamela B. – homeowner

Houston (77057)

“The results on my projects have been excellent, but then that was to be expected. What sets Floors Etc. apart is the service; prompt and detailed bidding, adhering to my schedule, and a response to concerns that intones a feeling of 'we care'.”

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Philip J. Douglas, Inc. – custom home-builder

Houston

“Floors Etc. has done all our hardwood and tile floors in 2 different homes. We are most happy with what they did and HOW they did it. The crews are very considerate, they came on time and the floors look wonderful.”

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Pete and Diane K. – homeowners

Houston (77007)

“The hardwoods in my older home had been covered by carpet since 1945, making them very marred. Floors Etc. refinished these floors to perfection—they look marvelous. They have earned my trust,”

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Suzanne D. – homeowner

Houston (77024)

“I was favorably impressed by your performance and timely execution of your job on our parquet floor (including repair, partial replacement and reconditioning). You were here when you said you would be here. Please feel free to use me as a reference to potential customers.”

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Byron S. – homeowner

Houston (77096)