The Floors Etc. mission is clear and simple:
We are dedicated to creating beautiful new or refinished floors paired with exceptional client experiences.
We’ve been awarded the BBB of Greater Houston and South Texas Award for Excellence 13 times, (2010-22)
winning the distinguished Pinnacle Award TWICE (2014 and 2020).
Most importantly, we have thousands of satisfied clients.
We value and respect our customers and look forward to adding you to this growing list.
So what do our Clients say about us?
We’re so glad you asked!
We know we live in the age of online reviews…and we really do ♥ those!
Some of our Clients share their opinions
in more traditional formats, through emails and letters.
We ♥ those, too! We’ve been collecting them since 1992…below are some of our favorites.
Jan S. – homeowner
“It has been a pleasure to work with the entire team at Floors Etc. We love our beautiful new wood floors and stairs!”
Georgia M. – homeowner
Lucinda M. – homeowner
“Your work was excellent and we loved the repairman. He was very kind and careful about finding the right stain color. We will use you again and recommend you to our friends.”
Sarah F. – homeowner
Karen and Ernie A. – homeowner
Sandra, President of Floors Etc., has continually offered her professional expertise and wise guidance regarding our floors. Sandra is a joy to work with and we consider her to be exceptional in her work ethic and in her service to her clients. We have had the joy of working with her installation team, Ricardo and Chris, during each of our three wood floor installs. Attention to detail, quality craftsmanship and protection of our home during their scope of work has always been an obvious focus for both Ricardo and Chris. This team provides extraordinary service with beautiful results. I have always been touched, not only by this team’s professionalism, but also by their kindness and respect in conversing with each other during the working day. Their conversations and interactions speaks to their admirable character and to Sandra’s leadership. We are happy to offer, once again, our heart-felt thanks and genuine referral of Floors, Etc. Call Floors Etc. today…you will be so very grateful you did.”
Nancy and Jack F. – homeowner
Janet H. – homeowner
Susan M. – homeowner
“Your guys did a great job with the installation and I LOVE the carpet. Many thanks for your service!”
Barbara and Bill H. – homeowners
“It was such a pleasure to work with you. You always brought clarity and peace during a stressful time for us. And Pedro (one of our Floors Etc. Craftsmen) is a MASTER in his work! Some said it couldn’t be done, but he removed the scratches with minimal upheaval and finished the work in record time! We thank God for sending both of you in our time of need. Thank you!”
Jane – homeowner
Freddy, Jaime, and others on the floor crew were unbelievably quiet, neat, clean and respectful. Each tackled their job perfectly.
I need to thank Joe (Floors Etc.’s Warehouse Coordinator) – he never turned away from helping.
Thank you for everyone’s total professionalism. My experience could not have been any kinder or more awesome with Floors Etc.
You are the Best!!”
Brenda A. – homeowner
Marchetea L. – homeowner
Thank you once again. You may rest assured that if the need arises for future repairs, refinishing or installation of hardwood flooring, we’ll be calling on Floors Etc. for those services.”
A.C. "Sparky" Ginn – contractor
“Floors Etc.’s Danny and Sandra didn’t raise their prices after The Storm [Ike] because it was just the right thing to do. These are just good, trustworthy people,”
Nancy N. – homeowner
Jan M. – homeowner
Your people are very polite and pleasant to work with and I appreciate your intelligent and extremely careful installation of both floors.
You deserve to be complimented on displaying an exceptionally high degree of integrity in that you only consider a job to be finished when your customer is completely satisfied.
Thank you for the excellent work done and also for you follow-up interest by sending me care instructions to maintain the beauty of the floors.
I gladly and without hesitation recommend your Company to anyone desiring a superior quality floor.”
Ruth and Edward W. – homeowners
Nora M. – homeowner
I want to thank you and all the people at Floors Etc. for the professional service you have in working with us…I will be recommending you to friends and neighbors. In fact, I look forward to using your service at my second residence, as well.
I especially appreciate your prompt attention to my small problems. As business owners ourselves, my husband and I are aware how important service is to the client.”
Bruce Roberson Designs
“Thank you for taking great care of our flooring needs. We are more than pleased with your services and look forward to your involvement in our future projects. It is a pleasure to know that dealing with your company always brings excellent results…your entire crew handles things, making my job much easier.”
Brian M. – homeowner
Your installer promptly handled the replacement of the transition molding from our tile floor to the new laminate and his instructions for the care of our new flooring were very helpful. Floors Etc. has made us a very satisfied customer.”
Heidi and David G. – homeowners
Once again, thank you for your prompt attention to this job.”
Richard Holley Interior Design
We look forward to working with you on future projects that required your services. Thank you for your attention and sensitivity to our needs.”
Patti M. – homeowner
“A couple of months ago, Floors Etc. repaired my hardwood floors and I couldn’t have been more pleased. Everything was totally professional and efficient from the moment your representative visited (right on time) to discuss my damaged floors and the remedies, through the appointment scheduling of your repair technicians to come out, and, finally, the visit and work itself by two of your men.
The men were courteous and knowledgeable and did a very nice job. Initially, I had feared that a company might do a poor job of the repair, and that the flaw in the flooring in my hallway would ultimately have a negative impact on our home’s resale prospects. After all, the entry hallway is the first area anyone sees. However, after the visit by your representative, I felt confident your company would do the job properly, And, as I found out to my relief, the repair is essentially invisible.
I did check with another company, by the way, and found the job bids were almost the same. In the end, I favored the professionalism and knowledge of your representative, a vice president, I think. So that tipped the scales.
I was impressed by your follow up letter and useful floor protector pads. If I have occasion to, I’ll certainly recommend Floors Etc. to any neighbors who need any reparations to the hardwood floors. Thanks for the good work!”
John K. – homeowner
Ann and Steve H. – homeowners
Additionally, they were very careful not to damage walls or track dirt through the house in areas that were not being refinished.
After numerous, and all too frequent, unpleasant experiences with other service providers, it was a welcome relief to encounter workers who were truly professional in providing their service, and we wanted to take the time to bring this to your attention and extend our thanks.”
Ruby and Willie S. – homeowners
Your men were here when they said they would be, very respectful, always polite and eager to please, and did a great job.
You came highly recommended and rightfully so. We, too, will and do recommend Floors Etc. for a job well done.
Again – Thank you!”
Viki and Gary A. – homeowners
We are extremely pleased with the color and the polyurethane satin finish. Thank you so much for being prompt and available when we needed you. Please extend our gratitude to the crews that attended the floors.
Please extend holiday wishes to all the staff at Floors Etc. You are all very special.”
Cyndi G. – homeowner
David W. – homeowner
Albert M. – homeowner
Each Floors Etc. representative took pride in their work and was eager to accommodate my individual needs.
I am sure that I will enjoy the wood floors for many years.”
Larry and Ann L. – homeowner
Our finished floors are beautiful, a treat to the eye. Floors Etc. has produced another outstanding work.
You and your staff stayed on schedule. Everyone remained courteous throughout the project, and responses were always prompt. Floors Etc. does make the client feel special with their brand of treatment.
You stand on your word and guarantee your work, and you do truly quality work.
It has been a wonderful experience working with you and your staff. But we won’t just let the results stand for themselves. Ann and I will recommend Floors Etc. highly to anyone needing flooring.
Thank you, and we can say, without reservation, we know that your future and ongoing success is assured by the quality of your product.”
Henderson B. – homeowner
Thank you for a job well done!”
Thornton M. – homeowner
Gae B. – homeowner
The new floor looks beautiful and, while I hope I won’t be calling on you to repair any more damage, please know I will call on you for future flooring needs and will not hesitate to recommend your company to my friends and associates.”
Larry and Mickey S. – homeowners
“I would like to take this opportunity to thank you for all your effort, as well as that of your employees for my beautiful wood floors.
The installation of hardwood flooring truly a “lost art.”
From start to finish, you and your people were very diligent, as well as just being a bunch of nice people. Everything was lined out and completed in an extremely diligent fashion – and the floors are beautiful. The crew that installed the floors took a genuine pride in their work, not seen often enough these days, and the end result certainly reflects their obvious attitude towards their craft. The transition from our wall-to-wall carpet to the hardwood floors was very smooth, and we feel that Floors Etc. made this possible with your obvious experience in this field.
We would also recommend Floors Etc., without reservation, to anyone interested in adding new floors – especially hardwoods – to their home.
Once again, thank you. We are extremely pleased with the end result and look forward to many years enjoying the floors.”
Gail F. – homeowner
Alfred G. – homeowner
Marlee M. – homeowner
Hugh and Gerry A. – homeowners
Our friends are amazed at how the kitchen floor blends in with the butcher pantry, thanks to your “feathering” procedure.
Sandra, we enjoyed the crew and want you to thank everyone for their excellent performance, neatness, and pleasant company.”